Terms and Conditions

Please take time to read these terms as it is important that you understand our contractual relationship both relating to your use of our website and the services we provide you.

A. Please address any customer service communications to the following:

By email: info@lightness.co.nz

By post: Lightness PO Box 38 876, Lower Hutt 5011, Wellington, New Zealand

B. We reserve the right to make changes to our website, policies, and these terms at any time. You will be subject to the policies and terms in force at the time that you use the website or that you order goods from us, unless any change to those policies or these terms are required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

C. Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

D. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our website must not be framed on any other website. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our website other than that set out above, please address your request to info@lightness.co.nz with the subject line WEBLINK.

E. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You also agree:

·         Not to reproduce, duplicate, copy or re-sell any part of our site.

·         Not to use our website or any interactive services for business purposes including the solicitation of  business.

·         Not to resell access to our website.

·         Not to download user account information.

·         Not to frame our website or any part of it.

·         Not to copy any material obtained from our website to peer to peer networks or other web sites or web services.

·         Not to access without authority, interfere with, damage or disrupt:

o    any part of our site;

o    any equipment or network on which our site is stored;

o    any software used in the provision of our site; or

o    any equipment or network or software owned or used by any third party.

4. Conditions of Sale of Goods and Services

A. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

B. Payment

For your security payments on this site can be made using PayPal or by direct credit to The National Bank Lower Hutt 06-0529-0723364-00

C. Delivery

We dispatch all goods by New Zealand Couriers

We will make every effort to dispatch each order within 24 hours of receipt of payment, but please allow 3 working days for delivery within New Zealand and 5 working days for rural delivery.

All packages are sent non signature unless requested. This is for your convenience. If you are not home the courier will leave the package in a safe place.

Please request SIGNATURE REQUIRED on your order if you feel there is no safe place for the courier to leave the package.

As light bulbs are delicate, please unpack your order carefully.